Terms & Conditions
Key Words:
• We, us or our means BACKWORKS Limited. We are registered in England and Wales under company number: 14960788.
• Therapist means the person who is carrying out the massage/treatment.
• You or your means the person whom the massage (referred to as the ‘treatment’) relates to.
Payments:
Payment is taken following treatments.
Payment for gift cards is taken at point of purchase.
Only card payments are accepted.
Gift Cards:
We operate a strict 12 month redemption period. All BACKWORKS gift vouchers must be redeemed within 12 months of purchase. We are unable to redeem or extend expired vouchers. Full T&Cs are applied for all treatments which are redeemed using a physical gift voucher or e-voucher.
A single voucher cannot be redeemed across multiple appointments.
Cancellation / No shows:
We are a walk in service, appointments in store are not required or possible to make.
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Loyalty Cards
Loyalty cards are available at BACKWORKS. Each treatment entitles the card holder to one stamp. On the 8th treatment the card holder is entitled to 50% off any treatment. The loyalty card discount does not apply to products or gift vouchers.
The loyalty card has no cash value and cannot be exchanged for cash.
Lost or stolen loyalty cards will only be replaced at the managers discretion.
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Promotions
From time to time BACKWORKS will run different promotions. T&Cs may vary for each promotion. They will be published with each individual promotion.
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Gratuity:
100% of tips go directly to your Bodyworker.
Therapist Preference:
Clients can request a specific therapist on arrival, dependent on availability.
BACKWORKS will automatically assign a therapist based on availability if no selection is made, regardless of gender.
Pregnancy:
We do not offer prenatal treatments.
Those clients in any trimester should not have a treatment during that time. If a treatment is requested for a client during any trimester, the treatment will not be carried out.
BACKWORKS must be informed of any pregnancies to the best of the clients knowledge at the time of treatment.
BACKWORKS will not be held liable for any consequences in connection with a client not disclosing pregnancy to us prior to the treatment. Post natal treatments will be at the discretion of your Bodyworker.
Health Conditions:
All health conditions and any medication must be disclosed prior to the treatment.
Your therapist must be informed of any health conditions to the best of a client’s knowledge. Please contact info@backworks.london once you've spoken to your doctor and/or physiotherapist about the ongoing medical issue or injury. Prior to your treatment, your Bodyworker will ask you to complete a short verbal medical screening where you can discuss and detail any injuries/conditions.
Age Policy:
BACKWORKS will only allow treatments on any person under the age of 18 with a parent or carer present. Treatments on a person under the age of 18 will also be at the discretion of individual therapist.
BACKWORKS reserves the right to terminate any treatment if we believe it is inappropriate for any reason for us to provide treatment, including the behaviour of a minor.
Accessibility:
Our Studio at 33 Camden Passage has a single step at the door. There is a customer toilet located in the basement, accessed by stairs.
Etiquette:
We ask that clients do not use mobile phones during treatments.
BACKWORKS and our therapist are not responsible for the loss or damage of personal items during client’s visit to the studio.
BACKSWORKS and our therapist reserve the right to refuse treatment to any client who is physically or verbally abusive towards any of our staff- including but not limited to any inappropriate, aggressive or sexual behaviour.
We reserve the right to refuse treatment to any client who is intoxicated or believed to be under the influence of non-medicated drugs.
Individual Bodyworkers reserve the right to refuse to perform treatments, at any point in accordance with their professional code of conduct and duty of care.
Insurance:
BACKWORKS holds public liability insurance. All therapist hold an acupressure/seated massage qualification.
All therapist are fully insured and a member of a regulatory body (such as CTha)
After your treatment
Clients preferred pressure preference during the treatment can occasionally leave your muscles feeling slightly achy or fatigued, since it penetrates the uppermost layers. On rare occasions you may even be a little bruised which is generally nothing to worry about, but if the problem persists after 48 hours please don't hesitate to give us a call. Other and more common side effects will include deep inner peace, feeling taller and sleeping deeply.
We highly recommend take an Epsom Salt bath post massage, as well as taking it easy and getting an early night. You can also talk to your therapist on the day about other things you can do to extend the benefits of a treatment at BACKWORKS.
How often should I have a massage
There is no such thing as too much massage!
Most commonly we recommend a monthly massage as a body MOT, but we highly encourage a weekly or fortnightly session if you can, or if there is an on-going issue.
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Product returns
We believe strongly in our products and their quality, but if for any reason you are not satisfied, you can return items for a full refund or exchange within 30 days of the date of purchase with your receipt. We ask that products are returned unused and in the original packaging.
Refunds can only be credited to the method of payment used to buy the product.
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If you would like to discuss your requirements please pop into our studio, call or email us.